Limited Warranty Coverage

 

 

PhotosynQ instruments are covered by a six (6) month limited warranty from the date of delivery to the original purchaser.

 

This warranty covers defects in:

 

• materials

• workmanship

• manufacturing

 

 

under normal intended use and in accordance with PhotosynQ’s instructions and documentation.

 

If a covered issue arises during the warranty period, PhotosynQ will, at its discretion:

 

• repair the instrument within a reasonable time, or

• if repair is not reasonably possible, replace the instrument with the same model or a comparable replacement

 

 

 

What Is Not Covered

 

 

This limited warranty does not cover damage, failure, or malfunction resulting from:

 

• excessive mishandling

• misuse, abuse, or neglect

• accidents, drops, impacts, crushing, or improper transport

• exposure to liquids, chemicals, contaminants, or environmental conditions outside normal use

• improper storage

• operation outside recommended instructions or intended use

• unauthorized modification, opening, disassembly, repair, or attempted repair

• use with incompatible accessories, chargers, power sources, software, or peripherals

• cosmetic damage that does not affect performance

• normal wear and tear

• consumable parts or accessories, unless defective upon delivery

• loss or theft

• damage occurring during shipment to PhotosynQ due to inadequate packaging

 

 

 

Repair or Replacement

 

 

PhotosynQ does not accept returns. All sales are final.

 

If your instrument has a covered warranty issue, we will first work to diagnose and repair it within a reasonable time. If we determine that repair is not reasonably possible, we may provide a replacement instrument instead.

 

Please note that any replacement instrument may be assigned a new serial number and MAC ID. A replacement instrument will continue under the remainder of the original warranty period, or thirty (30) days from shipment of the replacement, whichever is longer, unless otherwise required by law.

 

 

How to Request Warranty Service

 

 

To request warranty service, please contact PhotosynQ and provide:

 

• proof of purchase

• instrument model

• serial number, if available

• a description of the issue

• any troubleshooting details we may reasonably request

 

 

We may ask you to complete basic troubleshooting steps before authorizing repair or replacement.

 

Unless otherwise required by law or agreed in writing:

 

• customers are responsible for packaging the instrument securely for shipment

• customers are responsible for shipping costs to PhotosynQ

• PhotosynQ will cover reasonable return shipping costs for valid warranty repairs or replacements

 

 

 

Important Warranty Terms

 

 

This limited warranty applies only to the original purchaser and is not transferable unless PhotosynQ agrees otherwise in writing.

 

PhotosynQ reserves the right to inspect and evaluate the instrument to determine whether the issue is covered under this warranty.

 

 

Disclaimer of Other Warranties

 

 

Except for the express limited warranty stated above, PhotosynQ makes no other express or implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law.

 

To the extent applicable law does not allow the exclusion of implied warranties, any such implied warranties are limited to the duration of the six (6) month limited warranty stated above.

 

 

Limitation of Liability

 

 

To the maximum extent permitted by law, PhotosynQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of data, loss of revenue, loss of profits, or cost of substitute equipment, arising out of or relating to the use of, inability to use, repair of, or replacement of the instrument.

 

To the maximum extent permitted by law, PhotosynQ’s total liability relating to any instrument shall not exceed the amount paid for that instrument.

 

 

Your Rights

 

 

This warranty gives you specific legal rights, and you may also have other rights that vary by state, country, or jurisdiction. Some jurisdictions do not allow certain exclusions or limitations, so parts of this policy may not apply to you.

 

 

 

Frequently Asked Questions

​

 

How long is the warranty?

 

 

PhotosynQ instruments are covered by a six-month limited warranty from the date of delivery.

 

 

What does the warranty cover?

 

 

The warranty covers defects in materials and workmanship under normal intended use.

 

 

What is not covered?

 

 

The warranty does not cover issues caused by excessive mishandling, misuse, abuse, neglect, accidental damage, improper storage, unauthorized repair or modification, incompatible accessories, cosmetic wear, loss, theft, or damage caused during improper return shipment.

 

 

Do you accept returns?

 

 

No. PhotosynQ does not accept returns. All sales are final.

 

 

What happens if my instrument stops working during the warranty period?

 

 

We will evaluate the issue and do our best to repair the instrument within a reasonable time. If repair is not possible, we may provide a replacement instrument.

 

 

Will my replacement instrument have the same serial number or MAC ID?

 

 

Not necessarily. A replacement instrument may be issued with a new serial number and MAC ID.

 

 

Who pays for shipping?

 

 

Customers are generally responsible for shipping the instrument to PhotosynQ. For approved warranty service, PhotosynQ will generally cover reasonable return shipping costs for the repaired or replacement instrument.

 

 

Is the warranty transferable?

 

 

No. The warranty applies only to the original purchaser, unless PhotosynQ agrees otherwise in writing.